Satisfaction Guaranteed

Return and Refund Policies

Service Dog Registration Of America (SDRA) is committed to excellence! This means we want you to be 100% satisfied with every purchase you make with us. Because we stand behind every product we make or sell, if a problem exists with one of our products during its warranty period, we’ll make it right. Although our Photo ID cards and certificates are customized and can’t be returned for refund, if your ID Cards or Certificate are incorrect (printed differently than how you originally placed your order), we’ll gladly replace them and make it right. And if you’re not satisfied with one of our other products for any reason, it can be returned in new, unused condition within 30 days and we will promptly refund your order or exchange merchandise, whichever you prefer. All you need to do is email us or call our friendly customer support department at (888) 316-0855.

It’s that simple.

Product Warranties

Every product we sell is covered by a 90-day warranty against manufacturer’s defect. Please email us for any warranty issues. Depending on the manufacturer, SDRA will handle all warranty claims in-house or refer you directly to the manufacturer, depending on the issue. Warranty repairs or replacements include free one way return shipping to you.

Back to Products

When you receive your order Please open all boxes immediately and check contents. You must call or email us to inform us of any damage or other problems within seven (7) business days of receiving your products. In order to serve you better, we request that you also inspect all of your products for obvious defects within three (3) business days of receiving them.
Wrong Products Received It is very rare that we ship an incorrect product (we double-check to make sure all orders are correct before we ship them). However, if we made a mistake on your order, please email us or call us within seven (7) business days of receiving your order.

 

NOTE:

  • Items that have been used, worn, or have had tags removed cannot be returned for a refund or exchange.
  • Unless SDRA has made an error in the production of Photo ID’s or Registration Certificates, once an order has been made (printed), whether shipped or not, an order for registration products (IDs and Certificates) may not be cancelled or returned for refund.
  • Any non-registration product may be cancelled or returned for refund.
  • If changes to registration products are needed for whatever reason, if the product has been shipped or printed, a replacement charge applies.

As soon as the incorrect product is received and we confirm that we sent the incorrect product, we will send you the correct item and we’ll pay the cost of shipping the new product to you.

This offer is only good in the continental (contiguous) U.S. If you ship the product back to us from outside of the lower 48 states, you will need to pay for the cost of sending the product to us. This includes all international locations, Hawaii, Alaska, and Puerto Rico.

Shipping Damage If the packaging appears damaged on the outside, please refuse to accept it from the carrier; or please make sure when signing the shipper’s proof-of-delivery slip, you include a note stating the package is or appears to be damaged. If you do accept a damaged shipment, please call us immediately.

 

Also, if there was any internal (non-visible) damage, this will need to be reported to us within three (3) business days of receiving the product.

Defective Products Within thirty (30) days of receiving your order, if any product proves to be defective; please email us. We’ll make sure you are taken care of – and we’ll make that a priority! You’ll be asked to ship the product back to us for repair or replacement. As soon as we receive your package and we confirm that the product is defective, we will send you a replacement item and we’ll pay the cost of shipping the new product to you.
Exchanges Extremely Easy Exchanges!
Exchanges are easy once you’ve read the policy below. We will exchange any merchandise (excluding closeouts and custom orders) FOR ANY REASON and with no restocking fees, if returned within 30 days. Items must be in new, re-sellable condition and returned with the original packaging, including tags and labels that are still intact. Please ship all items in a shipping box via UPS, Federal Express, or USPS.

 

NOTE:

  • Items that have been used, worn, or have had tags removed cannot be returned for a refund or exchange.
  • Unless SDRA has made an error in the production of Photo ID’s or Registration Certificates, once an order has been made (printed), whether shipped or not, an order for registration products (IDs and Certificates) may not be cancelled or returned for refund.
  • Any non-registration product may be cancelled or returned for refund.
  • If changes to registration products are needed for whatever reason, if the product has been shipped or printed, a replacement charge applies.

When sending items back to SDRA, please obtain a tracking number from UPS or other carrier. While it is not required that you get tracking or insurance on the return package, it is highly recommended – we cannot refund an item that we do not receive.

Exchanging merchandise is never a problem with SDRA.

Return the item to us with a check for $8.95 to cover shipping (made payable to “Service Dog Registration Of America”) and a note detailing the specifics of the exchange. When we receive it, we’ll send out the new order and let you know we did. Our address is listed below.

Returns No Hassle Returns!
Returns are easy once you’ve read the policy below. We will refund or exchange any merchandise (excluding closeouts and special orders) FOR ANY REASON, if returned within 30 days. Items must be in new, re-sellable condition and returned with the original packaging, including tags and labels. Please ship all items in a shipping box via UPS, Federal Express, or USPS.You don’t need a reason to return our merchandise – you can return any unused or unaltered item (excluding closeouts or special/custom orders) within 30 days for a full refund of the of the product price! Items must be in new, re-sellable condition and returned with the original packaging, including tags and labels. No restocking charge applies if returned within 30 days. Please follow the guidelines below:

 

NOTE:

  • Unless SDRA has made an error in the production of Photo ID’s or Registration Certificates, once an order has been made (printed), whether shipped or not, an order for registration products (IDs and Certificates) may not be cancelled or returned for refund.
  • Any non-registration product may be cancelled or returned for refund.
  • Items that have been used, worn, or have had tags removed cannot be returned for a refund or exchange.
  • If you received discounted $8.95 shipping – within the continental (contiguous) U.S. – on a returned item, the original amount it actually cost us to ship the product will be deducted from the refund.
  • If changes to registration products are needed for whatever reason, if the product has been shipped or printed, a replacement charge applies.
  • Custom ordered, non-listed, and specially quoted items (items that do not appear on or have prices listed on our web pages and/or items that you received a special quote for), including special colors, are not returnable.
  • Shipping fees will not be reimbursed unless a customer received incorrect items due to an error made by Emotional Support Animal Registration Of America. In this case, SDRA will reimburse only standard ground shipping charges.

When sending items back to SDRA, please obtain a tracking number from UPS or other carrier. Please ship all items in a shipping box. While it is not required that you get tracking or insurance on the return package, it is highly recommended – we cannot refund an item that we do not receive.

ESA and Service Dog Registration
ATTN: Returns
325 N Larchmont Boulevard
Suite 140
Los Angeles, CA 90004

Shopping on the web has many great advantages, like being able to shop from home, better selection, low prices, items shipped right to your door, less hassles because no waiting in line, etc. However, there are also a few downfalls. You can’t physically see (or touch) the products, it takes 2-10 days to get to you and if you need to return it, it is more costly and less convenient.

Closeout Items

No refunds will be given on closeout items. These items are offered to customers at extremely low prices. These items can be exchanged, based on the general exchange policy above, but are subject to availability – please call SDRA Customer Support if you need a closeout item exchanged (888) 316-0855

Canceling Your Order Orders may only be cancelled if the order has not yet shipped. Additionally, once an order has been made (printed), whether shipped or not, an order for registration products (IDs and Certificates) may not be cancelled or returned for refund. To cancel an order, please call (888)-316-0855.
Closeout Items No refunds will be given on closeout items. These items are offered to customers at extremely low prices. These items can be exchanged, but are subject to availability – please call SDRA Customer Support if you need a closeout item exchanged (888) 316-0855
Membership/Subscription Items Membership/Subscription items may be cancelled at anytime. There are no contracts and no notice needs to be given. However, because we give you a free Gold Tag included with your membership, the first month of your membership fee is NOT REFUNDABLE.
Store Credit and Gift Certificates In order to better serve our friends and customers, SDRA will honor all store credits and SDRA gift certificates for a period of up to one year from the original date of issue. Please contact a SDRA Customer Support Professional prior to your expiration date if you need to make other arrangements.
Credit and Discount Codes It’s easy to use your Service Dog Registration Of America Credit or Discount Code. Here’s how:

 

  • Online Orders:
    Shop to your heart’s content by adding everything you would like to your shopping cart and then simply enter your PROMO/DISCOUNT CODE.
  • Telephone Orders:
    Simply call our friendly staff toll free (888) 316-0855 and place your order. Be sure to tell the SDRA representative that you are using a PROMO code. They’ll take care of the rest!

If you have any questions or need assistance, call and speak with one of our support professionals at (888) 316-0855.

   
Questions If you have any other return questions, please email us.